Complaints Procedure

If you have a complaint or concern about any aspect of your treatment, please let me know as soon as possible.

Please give me full details of your complaint and I will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my standards.

Please make your complaint to me either in person, by phone or in an email (info@osteokarly.co.uk). I will investigate your complaint promptly and will aim to:

Find out what happened and what went wrong;

Ensure you receive an explanation and an apology if this is appropriate; and

Identify what I can do to ensure that this problem does not arise again.

Institute of Osteopathy Complaints Resolution Service

If you feel uncomfortable complaining directly to me or do not feel that your complaint has been resolved to your satisfaction, you can speak to the Institute of Osteopathy by calling Freephone 0800 110 5857 or emailing enquiries@iOsteopathy.org

General Osteopathic Council

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207 357 6655. Please note that the General Osteopathic Council cannot award compensation.

Complaints Procedure